We know you can’t wait to see your furry friend cozy up in their new hideaway — that’s why we make sure your order arrives safe, secure, and hassle-free.
You focus on cuddles — we’ll handle the delivery.
✅ FREE Shipping on all U.S. orders
✅ Average Delivery: 3–8 business days
✅ Processing Time: 1–2 business days
📢 Note: Shipping times may be affected by carrier delays, weather, or holidays.
Every order is covered with our shipping guarantee:
✅ Lost packages
✅ Stolen packages
✅ Damaged items in transit
If an issue occurs, simply reach out with:
✔ Your order number
✔ Photos of the packaging, shipping label, and any damaged item(s) (if applicable)
📩 Email: hello@purrcavern.com
We’ll send a replacement or issue a refund within 7 business days of review.
Once your order ships, you’ll receive an email with your tracking link so you can follow your PurrCavern’s journey to your doorstep.
Need to update your address? Contact us immediately before your order ships:
📩 Email: hello@purrcavern.com
📱 (954) 780-6492
Have a question about your order, shipping, or our products? Our friendly support team is always happy to help.
📩 Email: hello@purrcavern.com
📱 (954) 780-6492
📍 Coral Springs, FL 33067
🕘 Mon–Fri | 9 AM – 5 PM EST
Comfort for Cats. Confidence for Owners. Reliable Support. 🐾
