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πŸ”„ PurrCavern Return & Refund Policy

At PurrCavern, we stand by every product we ship. If something doesn’t meet your expectations, we’ll make it right β€” because your cat’s comfort and your peace of mind matter most.

πŸ” Returns

Not completely satisfied with your purchase? No worries. You can return any item within 30 days of delivery β€” with no restocking fees and free returns.

To qualify for a return:

βœ” Item(s) must be in original packaging (lightly used items are okay)

βœ” Proof of purchase required (order confirmation or receipt)

βœ” Bundles must be returned in full (not as individual items)

πŸ“¦ How to Start a Return

Email us at hello@purrcavern.com or text (954) 780-6492

to request a Return Merchandise Authorization (RMA) number.

Please include:

βœ” Your order number

βœ” Reason for your return

Once approved, we’ll provide you with the return address and instructions.

πŸ“’ Note: Returns without prior authorization cannot be accepted.

πŸ’³ Refunds

Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–7 business days.

βœ” Shipping costs are non-refundable

βœ” No restocking fees β€” ever

πŸ”„ Exchanges

Want to swap for another item or color? Just let us know in your return request. We’ll help set up an exchange once your return is received.

πŸ“’ Note: Additional shipping charges may apply for exchanges.

πŸ›  Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete β€” we’ve got you covered.

Email us within 7 days of delivery at hello@purrcavern.com with:

βœ” Photos of the damaged or incorrect item(s)

βœ” Photo of the shipping label and outer package

βœ” Your order number

We’ll send a replacement or issue a refund β€” free of charge.

πŸ“¬ Return Address

Please do not send anything back without contacting us first. We’ll share the correct return address once your return is approved.

πŸ”„ Policy Updates

PurrCavern reserves the right to update this policy at any time. Please review this page before placing your order for the latest information.

❓ Questions? We’re Here for You

Have a question about your order, returns, or our products? We’re always happy to help.

πŸ“§ hello@purrcavern.com

πŸ“± (954) 780-6492

πŸ“ Coral Springs, FL 33067

πŸ•˜ Mon–Fri | 9 AM – 5 PM EST

Cozy Cats. Happy Owners. Reliable Support. 🐾

 
 

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