At PurrCavern, we stand by every product we ship. If something doesn’t meet your expectations, we’ll make it right — because your cat’s comfort and your peace of mind matter most.
Not completely satisfied with your purchase? No worries. You can return any item within 30 days of delivery — with no restocking fees and free returns.
To qualify for a return:
✔ Item(s) must be in original packaging (lightly used items are okay)
✔ Proof of purchase required (order confirmation or receipt)
✔ Bundles must be returned in full (not as individual items)
Email us at hello@purrcavern.com or text (954) 780-6492
to request a Return Merchandise Authorization (RMA) number.
Please include:
✔ Your order number
✔ Reason for your return
Once approved, we’ll provide you with the return address and instructions.
📢 Note: Returns without prior authorization cannot be accepted.
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–7 business days.
✔ Shipping costs are non-refundable
✔ No restocking fees — ever
Want to swap for another item or color? Just let us know in your return request. We’ll help set up an exchange once your return is received.
📢 Note: Additional shipping charges may apply for exchanges.
If your order arrives damaged, incorrect, or incomplete — we’ve got you covered.
Email us within 7 days of delivery at hello@purrcavern.com with:
✔ Photos of the damaged or incorrect item(s)
✔ Photo of the shipping label and outer package
✔ Your order number
We’ll send a replacement or issue a refund — free of charge.
Please do not send anything back without contacting us first. We’ll share the correct return address once your return is approved.
PurrCavern reserves the right to update this policy at any time. Please review this page before placing your order for the latest information.
Have a question about your order, returns, or our products? We’re always happy to help.
📧 hello@purrcavern.com
📱 (954) 780-6492
📍 Coral Springs, FL 33067
🕘 Mon–Fri | 9 AM – 5 PM EST
Cozy Cats. Happy Owners. Reliable Support. 🐾
